Privacy policy
Effective Date: July 1, 2025
This Privacy Policy explains how Wave Ki Surfing, Inc. (Nevada), Wave Ki, Inc. (California), and Wave Ki Pty Ltd (Australia) (collectively, “Wave Ki,” “we,” “our,” or “us”) collect, use, disclose, and protect your personal information when you access www.waveki.com (“Website”) or use our services (“Services”).
By using our Website or Services, you agree to the practices described in this Privacy Policy.
1. Introduction
We are committed to protecting your privacy and handling your personal information in accordance with applicable laws, including:
- California Consumer Privacy Act (CCPA/CPRA)
- Children’s Online Privacy Protection Act (COPPA)
- Applicable U.S. and international privacy regulations
“Personal Information” means any information that identifies or can reasonably be linked to you.
2. Scope of This Policy
This Privacy Policy applies to information collected through:
- Our Website (www.waveki.com)
- User accounts and subscriptions
- Digital training programs and services
- Customer support and communications
3. Children & Underage Users
We do not knowingly collect personal information from children under 13 without verified parental consent.
- Users under 18 must have parent or guardian permission
- If we become aware of unauthorized child data, we will delete it within 3 business days
Contact: admin@waveki.com
4. Information We Collect
We may collect the following categories:
A. Identifiers
- Name, email address, date of birth, mailing address
- IP address and device identifiers
B. Account & Profile Data
- Login credentials
- Preferences and surfing-related information
- Profile images or submitted content
C. Health & Physical Data (Optional)
- Height, weight, or similar data (only if voluntarily provided)
D. Payment Information
- Billing details and transaction history
⚠️ Important:
Payment data is processed securely by third-party payment processors (e.g., Stripe).
Wave Ki does not store full credit card numbers.
E. Usage & Device Data
- Browser type, device type
- Pages viewed, session duration
- Referral URLs and interactions
F. Communications
- Emails, support requests, and customer service interactions
5. How We Use Your Information
We use your information to:
- Provide and deliver our Services
- Manage subscriptions and billing
- Process payments and refunds
- Communicate with you (support, updates, marketing)
- Improve platform performance and user experience
- Detect fraud, abuse, or unauthorized activity
- Enforce our Terms of Service
We may use aggregated or de-identified data for analytics and research.
6. Disclosure of Information
We may share your information with:
Service Providers
- Payment processors (e.g., Stripe)
- Hosting providers (e.g., AWS – United States)
- Analytics and security services
Legal & Compliance
- Courts, regulators, or authorities when required
- To enforce our Terms or respond to disputes or chargebacks
Business Operations
- Employees, contractors, and affiliates on a need-to-know basis
We do not sell personal information.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve Website performance
- Personalize user experience
- Analyze traffic and behavior
You can disable cookies in your browser settings, though some features may not function properly.
8. Data Storage and Security
- Data is stored on secure servers (including AWS in the United States)
- We use reasonable technical and administrative safeguards
However, no system is completely secure. We are not responsible for:
- Unauthorized access due to compromised user devices
- Interception during transmission
- Third-party vulnerabilities outside our control
9. Data Retention
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal and financial obligations
- Resolve disputes and enforce agreements
Data may be anonymized or securely deleted when no longer required.
10. Your Privacy Rights (U.S.)
If you are a California resident (or applicable U.S. jurisdiction), you may have the right to:
- Request access to your personal information
- Request deletion of your data
- Know what data we collect and how it is used
- Opt out of data “sale” (we do not sell data)
- Non-discrimination for exercising your rights
To exercise rights: admin@waveki.com
We may verify your identity before fulfilling requests.
11. Access, Correction, and Deletion
You may request to:
- Access your data
- Correct inaccurate information
- Delete your personal information (where permitted)
We will respond within a reasonable timeframe.
12. Communications & Marketing
You may receive service-related or promotional emails.
- You can unsubscribe at any time via email links
- Transactional emails (billing, account updates) will still be sent
13. International Users
If you access our Website from outside the United States:
- Your data may be transferred to and processed in the United States
- By using our Services, you consent to this transfer
14. Changes to This Policy
We may update this Privacy Policy at any time.
Changes take effect when posted. Continued use of the Website constitutes acceptance.
15. Contact Us
Wave Ki Surfing, Inc.
📧 admin@waveki.com
🌐 www.waveki.com